IMT 55 Total Quality Management M2

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IMT 55 Total Quality Management M2

PART– A
1. Explain the evolution of quality.
2. What are the 8 dimensions of quality.
3. What is the essential difference between product and service quality?
4. Explain 14 point stated by Deming for assuring quality.
5. Explain PDCA cycle.
PART– B
1. Quality is free. Critically analyse the statement.
2. What are the various quality costs.
3. Discuss the essential characteristics of a TQM organization.
4. Explain essential requirements of Malcolm Balridge Award.
5. Leadership is key to success of TQM in an organization. Critically examine the statement.
PART– C
1. What are the basic 7 tools of problem solving.
2. What are the different methods of sampling.
3. Explain-Poka Yoke and 5S.
4. Write a brief note on steps to be taken to implement ISO 9000:2008.
5. Explain how QFD can help in better designing of products. Total Quality Management
CASE STUDY – I
Assume that in the manufacture of 1 kg Mischmetal ingots, the product weight varies with the batch.
Below are a number of subsets taken at normal operating conditions , with the weight values given in
kg. Construct the X-Bar, R-charts and analyse the results.

CASE STUDY-II
The quality of service in a hospital is tracked by observing medication errors from the 1000-patient
days medication for each observation. The result of 25 such samples is shown below in the table:
Table: Medication Errors
Sample Medication Errors Sample Medication Errors
1 26 14 20
2 19 15 42
3 28 16 22
4 29 17 18
5 24 18 24
6 18 19 23
7 23 20 16
8 21 21 19
9 14 22 20
10 17 23 22
11 21 24 21
12 20 25 23
13 12
Questions:
1. Construct an appropriate control chart.
2. Analysis the control chart.
3. Is a goal of error-free performance reasonable to expect from this system?

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