ADL 24 Business Communication V1

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ADL 24 Business Communication V1
Assignment – A
Question 1. What are the barriers to effective communication?
Question 2. a) What is effective listening? How do you improve your listening
(b) What is the difference between hearing and listening?
Question 3. a) Explain barriers to effective listening?
(b) How can we overcome listening barriers?
Question 4. How do you improve your communication skills to make business
Question 5. Explain Negotiation? What is the role of body language in effective
negotiation process?
Assignment – B
Question 1. Define a formal report. Explain structure of a formal written
Question 2. Distinguish between:-
(a) Negotiation & Arbitration (b) Memorandum & Notices
Question 3. You have just completed BBA from Amity, Noida and joined LG
Electronics. Your profile includes preparing a list of interview questions for
recruitment of a junior executive.
Make a list of proposed questions for interviewing the candidates.


Case Study
BUSINESS COMMUNICATION To deliver a message, we must communicate. We communicate
in many ways: through our actions, through our words, through our appearance,
and even through the company that we keep. What is communicated and how it is
communicated is important to relationships between individuals, between
departments in a company, and between a company and its customers. Milt – Moses,
the leader of the community Insurance company, understand the importance of good
communication to the success or failure of a business. Moses talks to us about
the importance of communication from various perspectives. In describing how he
was motivated to enter the insurance field, we learn about an impression of the
industry that he got from his own insurance agent. Moses was not actively
recruited, in fact he sought our the job. Why did he pursue insurance ? Through
observation, he got the idea that insurance could be a lucrative business, and
one that might present fewer barriers to him then other careers that he had
considered. In his own agency, Moses uses many approaches to convey a good image
to the community. Moses also talks about communication within his agency. We
hear about his style of communicating with his staff, his policy toward
maintaining an open door, and his belief in the importance of providing top
quality service. His employees do not learn these things about Moses and the
company by chance. At the same time, everyone who works at community Insurance
does not necessarily get the same message, in the same way, or at the same one
of the challenges that any company faces is to communicate in a way that the
general message gets across. Milt-Moses shows us that this can be done in
several ways. We see evidence of business planning, job assignment, and an
openers to talk with employees. Perhaps, most importantly, we get the feeling
that Milt Moses walks the talk; not only does he share his beliefs about
business, he openly practices them.
Question 1. What do you think Moses is trying to convey to his staff about? How
the company should operate?
Question 2. Do you think he is successful in conveying the message?
Question 3. Do you think Milt-Moses is successful in communicating his
commitment to providing excellent service to customers? Why or Why not?


Assignment – C
Given are the four possible meanings of the each idiom mentioned. Select the one
which best expresses the meaning of the idiom (1 to 10)
1. It was surprising to see that she looked to pretty at close quarters.
a) very near
b) government quarters
c) close confinement
d) close examination
2. The two women are so jealous, that at the drop of a hat they start insulting
each other.
a) when a hat falls
b) when anyone drops a hat
c) for no reason at all
d) on every occasion.
3. I felt that it was a tall order to expect Sonia to go home alone at twelve in
the night.
a) difficult
b) too much
c) customary
d) simple
4. Now that prices have risen so much it is better to go dutch while have a
a) go to Holland
b) bear all the expense
c) each person pays his own share of the expenses
d) bear the cost of an outing.
5. You may rush from pillar to post but you have no chance in getting what you
want without a bribe.
a) be very busy
b) rush in all directions & suffer much harassment
c) go to all post boxes and post offices
d) go to many offices & post many letters
6. He is “sick of life” means:
a) he is confines to bed
b) he is tired of life
c) his life is miserable
d) none of these

7. It is time that India and Pakistan bury the hatchet and work together to make
this a healthier Sub-continent.
a) stop arguing
b) bury their dead
c) come to friendly and peaceful terms
d) start a war and kill many people
8. I hope to be full of beans tomorrow since I’m planning to go to bed early
a) full of energy and good spirits
b) full of beans for cooking
c) too much energy
d) happy
9. There has been bad blood between the two communities even before the
a) impure blood
b) ill – feeling
c) bloody fights
d) quarrels
10. It was his maiden speech and it was memorable.
a) like a maiden
b) first woman’s speech
c) first speech in that particular forum
d) first speech
In each set of sentences, tick the correct sentence (11 to 15)
11. a) This is one of the best books that has been published by Amity.
b) This is one of the best book that has been published by Amity.
c) This is one of the best books that have been published by Amity.
12. a) Before independence we contributed generously, but lately we forget our
duty to the nation.
b) Before independence we contributed generously, but lately we have
forgotten our duty to the nation.
c) Before independence we contributed generously, but lately we had
forgotten our duty to the nation.
13. a) If you work hard, you will get success.
b) If you will work hard, you will get success.
c) If you will work hard, you get success.
14. a) we should always help poor.
b) we should always help the poor.
c) we should always help a poor.
15. a) He was elected the chairman of the board.
b) He was elected as the chairman of the board.
c) He was elected chairman of the board.
In each sentence, error lies in one of the parts. Read the sentence and mark the
incorrect part (16 – 20)
16. Students as well as the teacher was playing. No error
17. Neither Ram nor Shyam are at fault. No error

18. I am suffering from fever for the past three days. No error

19. He denied that he was not a thief. No error.

20. The teacher asked the student if you can read the book without
spectacles. No error.

Match the following foreign with their meanings.
21)vis – a visfrom the beginning
22)viva voceopposite ; face to face
23)Ab Initioby the living voice
24)Ad hocone – sided
25)De factoa great work
26)Ex partebeyond powers
27)Magnum opusfor a special purpose
28)Prima facieactually
29)Ultra vires mode of operation
30)Modus operandiat first view

31) A good communicator got to be a good listener.
a) Yes
b) No
c) Can’t Say
32) The communication model is made up of Seven parts i.e,
Source→encoding→Message→a)→_______ (b)→_______ receiver_________(c)
Complete the model by writing the parts
a) Channel, decoding, feedback
b) Decoding, channel, feedback
c) Channel, feedback, decoding
33) There are 7 ‘Cs’ in written / spoken communication. They are :-
a) Candid, Clear, Complete, Concise, Concrete, Correct, Courteous
b) Candid, Clear, Clarity, Concise, Courteous, Concrete, Concentrate.
c) Candid, Clear, Concise, Complete, Clarify, Courteous, Concentrate.
34. Body language doesn’t include.
a) Facial Expressions
b) Eye Contact
c) Gestures
d) Written documents.
35. Which of the following is not the essential ingredients of conflict:-
a) disagreement
b) agreement
c) situation
36. He is __________ of working for ten hours.
a) capable
b) able
c) ability
37. Students should have easy _________ to book.
a) access
b) excess
c) knowledge
38. He hates these _________ arguments with his wife.
a) continuously
b) continuous
c) continual
39. Success is __________ on your labor.
a) dependant
b) dependent
c) depend
40. An _________ person like him is sure to succeed is life.
a) industrial
b) illicit
c) industrious
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