ADL 16 Total Quality Management V3

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ADL 16 Total Quality Management V3

Assignment – A
Q1. TQM Applications has its Limitations. Do you agree with this statement?
Justify your answer giving examples
Q2. Discuss in brief the philosophies of Deming and Juran and do the comparative
assessment of the two.
Q3. Explain giving examples as to how ISO standards can benefit the society.
Q4. List out the conventional seven quality control tools. Explain any two in
brief.
Q5. Discuss the advantages and disadvantages of using Kaizen. Support your
answer with relevant examples
Assignment – B
Q1. What do you understand by Process capability! Illustrate with the help of an
example.
Q2. Discuss the role of steering committee. Illustrate with the help of a case
of any organization you know.
Q3. What do you understand by ‘Total quality Management’? Discuss the objectives
of total quality management. In what way the approach to Total Quality
Management has changed over the last ten years?
Q4 [a] suppose that you are working in an organization which wants to develop an
effective implementation methodology for ISO 9000 Quality Management system. How
will you help your Organization in developing an effective implementation
methodology?
[b] Discuss the four absolutes of quality in context to the Organization you are
working in or are familiar with.
Assignment – C
01.) The inspection of the project through the implementation phase is critical
to ensure that quality standards are being met. The use of vendors is most often
required to obtain critical materials, components, or sub-assemblies. To
determine a vendor’s capabilities to produce to the specifications, a “shop
survey” or audit of the vendor may be required. The areas for the audit should
include .
A. facilities and shop space
B. experience and capability with similar work
C. quality assurance an control procedures
D. organization and quality of work in process
E. all of the above
Q2) The quality program may include the requirement for “witnessed inspections”
of critical items for the project. When a subcontractor or vendor is to conduct
a destructive test, the project manager must ensure the test is validated
(witnessed) by a qualified member of his team. The purchase order or contract
should contain a statement that requires the subcontractor or vendor performing
the test to.
A. give a 30-day notice of when the test will be conducted and to provide a
certificate of
completion within seven days following thetest
B. notify the project manager, in writing, of the date and time for witnessing
the test
C. retain the residue of the item destroyed for a period of one year following
completion of the
project
D. have present at the test at least three independent sources (individuals) who
are qualified in
destructive testing procedures
E. report the results of the testing to an independent laboratory for
confirmation and validation
of the procedures
Q3). The majority of advertisers appeal the public on the basis of which of the
following?
A. Quality of product
B. Quality of staff
C. Inferiority of product
D. Inferiority of service
Q4). Which of the following was developed by Motorola to improve its processes
by minimizing defects?
A.ISO 9000
B. Six sigma
C.QS 9000
D.TQM
Q5). The ‘Father’ of statistical quality control is:
A. F. W. Taylor
B. Joseph M. Juran
C. Philip Crosby
D. Walter Shewhart
Q6). The process of evaluating overall project performance on a regular basis to
provide confidence that the project will satisfy the relevant quality standards
is called:
1. Quality Assurance
2. Quality Control
3. Quality Planning
4. Quality Review
Q7). The process of monitoring specific project results to determine if they
comply with relevant quality standards is called:
A. Quality Assurance
B. Quality Control
C. Quality Planning
D. Quality Review
Q8). The practice of ceasing mass inspections and ending awards based on price
is credited to:
A. Edward Deming
B. Philip Crosby
C. Juran
D. Pareto
Q9). Cost of quality includes:
A. Cost of all work to build a product or service that conforms to the
requirements
B. Training programs
C. Cost of all work resulting from nonconformance to the requirements
D. a and b
E. all of the above
Q10). The concept of zero inventory is called:
A. Six sigma
B. Continuous improvement
C. Just in Time
D. Zero defects
Qll). The zero defects concept
A. is a performance standard for management
B. is a motivational technique that promotes “doing it right the first time”
C. is used by management to communicate to all employees that everyone should do
things right the first time
D. A and C
E. B and C
Q12). Financial compensation is the primary motivational tool for which of the
following management theories or programs?
A. Zero Defects program
B. Theory X management
C. Theory Y management
D. Quality Control Circles
E. A and C
Q13). Just-in-time (JIT) is the concept of reducing inventories to:
A. 25% of former stock
B. Less than half of former stock
C. 75% of peak stock
D. zero stock
E. 15% of the cost of the product for a planned stock
Q14).The primary responsibility for establishing design and test specifications
should rest with
A. senior management
B. procurement or purchasing
C. engineering
D. manufacturing
E. quality control
Q15).The ISO 9000 series is:
A. a set of instructions for preparing control charts
B. a set of guidelines for quality
C. a set of forms and procedures to ensure quality
D. an international standard that describes a recommended quality system
Q16). Which of the following models reflect horizontal processes beginning with
suppliers and ending with customers?
A. Organism model
B.Mechanistic model
C.Cultural model
D.Total Quality model
Q17.) Which of the following is concerned about quality for achievement of TQM?
A. The Managing Director
B. The Operative
C. The Quality Manager
D. Everyone in the organization
Q18.) Whose concepts are referred to as statistical quality control (SQC)?
A. Shewhart’s
B. Deming’s
C. Juran’s
D. Crosby’s
Q19) In which of the following operations great deal of variations can occur?
A. Manufacturing
B. Distribution
C. Purchasing
D. Selling
Q20) Which of the following results in low costs?
A. High productivity and high capacity utilization
B. Low productivity and low capacity utilization
C. Low productivity and high capacity utilization
D. High productivity and low capacity utilization
Q21) which of the following statements is TRUE for ISO 9000?
A. Describes the principles of a quality management system and defines the
terminology
B. Describes the requirements relative to a quality management system either for
internal use or
for contractual or certification purposes
C. Intended for internal use and not for contractual purposes, focuses
particularly on continually
improving performance
D. Contains the guidelines for auditing quality management and/or environmental
management
systems
Q22) Identify the example of prevention costs.
A. Quality planning
B. Re-inspection
C. Product recalls
D. Customer returns
Q23 ) How can the quality be computed?
A. Quality = Expectation/Performance
B. Quality = Performance/Expectation
C. Quality = Performance+Expectation
D. Quality = Performance-Expectation
Q24.) Which of the following focuses on results, not process, and encourages
short-term behavior?
A. Typical American MBO system
B. Typical Japanese MBO system
C. Typical Chinese MBO system
D. Uncommon Chinese MBO system
Q25.) Which of the following is viewed as a Consistent Pair?
A. ISO 9000 and ISO 9004
B. ISO 1987 and ISO 1992
C. ISO 1992 and ISO 1997
D. ISO 9001 and ISO 9004
Q26.) How many maturity levels are there in the Capability Maturity Model?
A. Four
B. Five
C. Six
D. Seven
Q27.) Which of the following is a unit for measuring process performance
according to traditional view of quality?
A. Effective parts per thousand produced
B. Defective parts per thousand produced
C. Effective parts per hundred produced
D. Defective parts per hundred produced
Q28.)What are the ISO (International Organization for Standardization) series
standards for industries such as automobiles?
A. ISO 9000
B. ISO 14000
C. QS 9000
D. AS 9000
Q29.) What is the objective of a TQM system?
A. Continuous improvement
B. Continual improvement
C. Business improvement
D. Process improvement
Q30.) Under which perspective of the balance scorecard, would you classify the
operating cost management measurement?
A. The customer perspective
B. The business process perspective
C. The financial perspective
D. The learning & growth perspective
Q31.) Which of the following is the purpose of ISO 9001?
A. To define the minimum Quality Management System requirements needed to
achieve customer satisfaction by meeting specified product requirements
B. To determine metals and metalloids in airborne particulate matter by
inductively coupled plasma atomic emission spectrometry
C. To ensure that the IT service management processes are aligned both with the
needs of the business and with international best practice
D. To evaluate ultimate aerobic biodegradability of organic compounds in aqueous
medium by determination of oxygen demand in a closed respirometer
Q32.) Quality is one part of the three major parameters of a project. When the
quality in a project exceeds the specifications that is called.
A. excellence
B. superior quality
C. deviation plus quality
D. gold plating
E. silver plating
Q33.) Zero Defects is an element of the quality management philosophy that is a
for all workers to be achieved .
A. slogan; whenever possible
B. slogan; most of the time
C. standard; at all times
D. standard; whenever possible
E. standard; during critical operations
Q34.) Self-inspection by the individual performing the work is used to achieve
quality in a product. The advantages of self-inspection include .
A. immediate feedback to permit adjustments to the process
B. early identification of errors prior to further integration
C. minimization of end product repairs and material waste
D. reduction in the number of end product inspections and tests
E. all of the above
Q35.Poor quality in a design project is likely to directly affect costs.
A. manufacturing / building
B. advertising
C. overhead
D. post-completion support
E. A and D
Q36.The of a product or service mostly affects its reliability and maintenance
characteristics.
A. design
B. concept
C. fabrication
D. performance
E. cost
Q37. You are sampling items from a batch and plotting the results on a control
chart. How will an increase in the number of items sample affect the value of
the standard deviation used to set the control limit?
A. increase it
B. decrease it
C. no effect on it
D. first increase it, then decrease it
E. first decrease it, then increase it
Q38. Financial compensation is the primary motivational tool for which of the
following management theories or programs?
A. Zero Defects program
B. Theory X management
C. Theory Y management
D. Quality Control Circles
E. A and C
Q39. 80% of the problems are found in 20% of the work is a concept of:
A. Edward Deming
B. Philip Crosby
C. Juran
D. Pareto
Q40. The concept of making a giant leap forward followed by a period of maturity
is:
A. Innovation
B. Continuous improvement
C. Just in time
D. Paradigm

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