ADL 16 Total Quality Management V1

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ADL 16 Total Quality Management V1

 

Assignment – A
Question 1. What role top management plays in implementation of TQM?
Question 2. If TQM is cross-cultural and holistic why are tools function
specific?
Question 3. Explain any five tools of quality with reference to service
industry.
Question 4. Differentiate managerial tools from operational tools in the context
of manufacturing industry.
Question 5. Relate soft tools to statistically designed experiments with
particular focus on design of new products.
Assignment – B
Question 1. Explain the various approaches companies use in their effort at
implementing total quality management.
Question 2. Do you think a structured approach to Quality helps in effective
implementation of TQM.
Question 3. What role Quality Improvement Teams play in operationalising the
concept of Quality.

 

Case Study
Question 1. What role do models play in implementing quality. Discuss the
different models used in the case based on your understanding.
Question 2. What do you perceive is the reason behind quality being exhibit ed
more on special occasions rather than on day today functions.
Assignment – C
1. Define Quality as per ISO 8402.
2. What is TQM?
3. What are grades in quality?
4. How does Deming define quality?
5. How is TQM different form quality?
6. What is repa ir ?
7. What is rework?
8. The first country in the world to use SPC—-Japan—
9. What is SPC?
10. Schewart is known for — the father of statistical control for developing
SPC (Statistical Process Control) while at Bell Labs in the 1939s—.
11. Who is Juran?
12. “Quality is Free”. Who said this?
13. What is ISO?
14. Name two people who changed face of quality in Japan.
15. What is fishbone?
16. Relate Pareto to. .80-20 Principle.
17. What role tax plays on quality?
18. Concepts are to philosophies like ideas are to models.
19. What is ‘Golden Peacock Award’?
20. Name any two Japanese Gurus.
21. What is cost of quality?
22. What are control limits?
23. Quality cost is
24. What is CMM?
25. Is quality synonymous with worth?
26. What is “5S”?
27. Do Japanese tools apply worldwide?
28. What is BPR?
29. Expand PDCA.
30. What is Value Engineering?
31. Why do we use Pokayoke?
32. What are Taguchi’s Methods?
33. Explain soft quality.
34. Define 6 Sig ma.
35. What is UCL?
36. Who got the first ISO certification in India?
37. What is ISO 8402?
38. What is reeng ineer ing?
39. Why did reengineering fail?
40. What is Champy’s contribution to Quality?

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