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ADL 11 Management Information system V3
Assignment – A
Q1.) “The success of MIS function in any Organization will depend upon the
relative position of the chief of the MIS Function in that Organisation”
Q2.) Discuss with example the role of information system in modern competitive
business environment. Also explain how it transforms organizations and
management to address the end-user needs
Q3).Why do big companies still fail in their use of information technology? What
should they be doing differently? Discuss in details with at least two real
Q4) How does the use of Internet, intranets and extranets by companies today
support their business process and activities? Discuss in detail with at least
two real examples
Q5.)What are some of the toughest management challenges in developing IT
solutions to solve business problems and meet new business opportunities?
Discuss in detail with at least one real example.
Assignment – B
Ql.) List the new technology developments in the areas of generic and networked
computing and Web-based systems.
Q2) What are the roles of information policy and data administration in
information management? Discuss in detail with one real example.
Q3) Why are computer systems so vulnerable? Describe the most common threats
against contemporary information systems.
Information System in Restaurant
A waiter takes an order at a table, and then enters it online via one of the six
terminals located in the restaurant dining room. The order is routed to a
printer in the appropriate preparation area: the colditemprinter if it is a
salad, the hot-item printer if it is a hotsandwich or the bar printer if it is
adrink. A customer’s meal check-listing (bill) the items ordered and the
respective prices are automatically generated. This ordering system eliminates
the old three-carbon-copy guest check system as well as any problems caused by a
waiter’s handwriting. When the kitchen runs out of a food item, the cooks send
out an ‘out of stock’ message, which will be displayed on the dining room
terminals when waiters try to order that item. This gives the waiters faster
feedback, enabling them to give better service to the customers. Other system
features aid management in the planning and control of their restaurant
business. The system provides up-to-the-minute information on the food items
ordered and breaks out percentages showing sales of each item versus total
sales. This helps management plan menus according to customers’ tastes. The
system also compares the weekly sales totals versus food costs, allowing
planning for tighter cost controls. In addition, whenever an order is voided,
the reasons for the void are keyed in. This may help later in management
decisions, especially if the voids consistently related to food or service.
Acceptance of the system by the users is exceptionally high since the waiters
and waitresses were involved in the selection and design process. All potential
users were asked to give their impressions and ideas about the various systems
available before one was chosen.
a. In the light of the system, describe the decisions to be made in the area of
strategic planning, managerial
control and operational control? What information would you require to make such
b. What would make the system a more complete MIS rather than just doing
c. Explain the probable effects that making the system more formal would have on
the customers and the
Assignment – C
1. A computer-based information system consists of which of the following
A. Computers, keyboards, display monitors, hard disks, and printers
B. People, procedures, data, programs, and computers
C. Input, processing, storage, and output
D. Planning, programming, organizing, and evaluating
2. Which of the following characteristics of a system reflects the fact that all
systems are comprised of subsystems?
3. The process by which workers develop their own applications, with or without
the help of professional MIS staff, is called
A. decentralized computing
B. distributed computing
C. end-user computing
D. client/server computing
4. A database management system must include which of the following components?
I. A data definition language
II. A data manipulation language
III. A data dictionary
IV. A data redundancy protocol
A. I only
B. I and II only
C.I, II, and III only
D.I, II, III, and IV
5. Which of the following is NOT a benefit of electronic data interchange (EDI)?
A. It reduces errors
B. It reduces the volume of invoices or orders
C. It reduces transaction processing costs
D. It saves time
6. Which of the following terms is used to describe the transmission of data one
character at a time?
7. Multiplexors and concentrators are used in telecommunication systems to do
which of the following?
A. Perform high-speed arithmetic operations
B. Increase utilization of the communication lines
C. Store and retrieve data
D. Display data on the monitor
8. Which of the following systems development approaches involves a highly
iterative process of building, using, evaluating, and refining?
A. System development life cycle (SDLC)
B. Top-down analysis (TDA)
D. Critical-path analysis
9. In MIS the concept of “outsourcing” can be best defined as which of the
I. An option that some organizations use to control data processing costs
II. A process of releasing an organization’s computer operations to an external
III. A data support and retrieval system that organizations can access
A. I only
B. I and II only
C. II and III only
D.I, II, and III
10. is an example of artificial intelligence. (Choose one only)
b. Office automation
c. The MIS
d. An expert system
11 You would find an executive on the strategic-planning Level.?
12 The system life cycle consists of three phases—planning, development, and
13 Any time a manager engages in end-user computing (EUC), there is no need for
information specialists such as systems analysts and programmers.
14 Users of the MIS include
b. persons and organizations in the firm’s environment
d. all of the above
15 The box that includes AIS, MIS, DSS, the virtual office, and knowledge-based
systems is named (Choose one only)
a. the supersystem
b. the environment
c. the computer-based information system (CBIS)
d. information resources management (IRM)
16 Which one of these BEST describes the role of a manager?
A. Attending meetings, attending corporate luncheons, disciplining staff,
representing the company.
B. Planning, organising, co-ordinating, making decisions, controlling.
C. Maintaining a rigid position in the hierarchy to prevent customer complaints
from coming to the attention of the Board.
D. Supervising the work of junior staff.
17 Which one of these statements describes the role of a management information
A. Software that makes decisions based on external and internal data.
B. Software that provides information to enable a manager to make decisions
based on internal data.
C. Software that provides information to enable a manager to make decisions
based on external data.
D. Software that provides information to enable a manager to make decisions
based on internal and external data.
18 Which one of these statements describes a function that is NOT carried out by
a mangement information system.
A. Recording the sale of an item to a customer.
B. Recording information about the products produced by a competitor.
C. Calculating the financial implication for the company form a rise in the
D. Modelling the impact on the business of a new piece of Government
19 Which one of these statements best describes a formal flow of information.
A. An article written in a trade paper.
B. A chance comment in a telephone conversation
C. Data that are collected from a data collection agency.
D. A conclusion drawn while thinking about a particular problem
20 A manager has to make an unstructured decision, which means that:
A. the decision has a definite procedure to deal with the problem.
B. the manager has to use judgement based on previous experience, insight and
C. the decision will result in no correct course of action.
D. no decision can be made.
21 Which one of these features is desirable in a management information system?
A. It takes up little space on the computer.
B. It can make decisions for the manager
C. The manager receives all the data that are stored by the company in as tables
D. It can be interrupted so that the manager can come back at a later stage
22 Why do computer projects in MIS need to be carefully managed?
A. Computer professionals are rather disorganised people.
B. Many specialist skills are needed, which have to be coordinated.
C. MIS systems are powerful bits of software that make decisions.
D. The hardware is complex to set up.
23 Which one of these statements describes the waterfall model of project
A. Each stage is completed before the next stage is undertaken.
B. The next stage is undertaken after completion of the previous stage, but it
is possible to rework previous stages in the light of experience gained at later
C. A model is made of the system that allows the end user to have an input into
the new system.
D. It is a scornful description of a project that has failed.
24 A drawback of prototyping is:
A. that the end user is involved in the project.
B. the end user notices the missing functions, which can be an embarrassment to
a computer professional.
C. the software is more susceptible to viruses.
D. that the project management can be sloppy.
25 How is information collected for the requirements analysis in a new IT
A. A quick discussion with the managing director on the telephone.
B. Detailed discussion with board members and other members of senior
C. Interviewing all staff at all levels, sending out questionnaires, detailed
examination of documentation and information flows, and observation of company
D. Discussion with the network manager and the IT techniciansAns 25 c
26 When a system is designed, it is put together with a modular design
structure. This means that:
A. system is constrcuted according to the prototype model.
B. the software is made up of sub-units and put together to make a finished
C. the hardware is made up of sub-units that are put together,
D. the implementation will be in phases.
27 Which one of the following statements would indicate that a new MIS was
A. Perfective maintenance has been carried out.
B. The hardware has high specification
C. The system processes data adequately.
D. There is a high degree of user satisfaction.
28 Governance of IT is shifting from being handled exclusively by IS executives
to being a collaborative effort between IS business and their constituencies.
A True B False
29 Governance of IT is a collaborative effort between IS, the business, and
30 System integration and infrastructure development is the___________.
31 ____________is characterized as the development and management of
relationships with external service providers.
32 The device that was hailed as a technological marvel in the 1950’s was the:
33 ______________was credited with the creation of the first handheld
34 __________and ______________ emerged as key players in the DBMS market.
35 Products in digital formats that can be delivered anywhere, at any time, at a
low cost and no delivery cost are sold on_____________.
36 The emerging trend that has shifted focus from tangible items such as
capital, equipment, and factories to intangibles such as ideas, intellectual
capital, and knowledge is known as_________.
37 An MIS helps businesses achieve:
a. its goals and objectives.
38 The most important component of an information system is the______________.
39 Which of the following is not a characteristic of good information?
c. cost effectiveness
40 In order to be cost effective, information must be:
c. be worth the cost of producing it.
d. an input into another system.
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