ADL 09 Human Resource Managment V3

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ADL 09 Human Resource Managment V3

Assignment A

Q1. “Job analysis is the most basic human resource management activity.”

Q2. Explain in brief the performance appraisal process. Also compare
Behaviourally Anchored Rating Scale and MBO as methods of performance appraisal.

Q3. Explain the emerging trends in Human Resource Management and discuss the
importance of technology on human resource function. Illustrate your answer with

Q4. Why should organizations engage in HR Planning? Why do some organizations
require relatively complex and comprehensive HR planning systems than do others?

Q5. “What are some of the traditional and current sources of recruitment used by
organizations? What are their pros and cons?

Assignment B

Q1. Explain the steps you will suggest to design an effective salary system for
a medium sized equipment manufacturing organization.

Q2. Discuss the concept of relevance of employee discipline. Identify the
important methods of grievance handling, with examples.

Q3. Style Warehouse is a major retailer of men’s business clothing. Despite the
increasing size of the services sector, management of retail personnel is often
poor and turnover is high. Further, training is non – existent and the industry
is increasingly competitive. Style Warehouse wishes to establish itself as a
quality clothier with a high growth and earnings rate, as well as growth in its
stock value. If you were the training manager of Style Warehouse:

(a) What kinds of training programmes would you organize for the employees of
the organization?

(b) What approach would you follow for evaluating the effectiveness of training?

Case Study

Mariam has been a data processing supervisor for two years. She is in the
process of selecting a candidate for a programmer trainee position she has
created. Her plan is to develop the trainee into a system analyst within two
years. Since this is a fast track, she needs a candidate whose aptitude and
motivation is high.

Fourteen candidates applied for the job in employment section of the human
resource department. Six were women, eight were men. An employment specialist
screened the candidates for Mariam using a carefully prepared interview format
that included questions to determine job – related skills. Six candidates, three
women and three men, were referred to Mariam.

Mariam then conducted structured, in – depth interviews and further narrowed the
selection to one woman and two men. Her boss, a company vice – president, agrees
with her judgment after hearing Mariam’s description of the candidates. However,
Mariam’s boss feels particularly unsure of the abilities of the female
candidates. From the selection interview, past job experience and education,
there is no clear indication of the candidate’s ability to perform the job. The
vice – president is insistent that Mariam should screen the candidate with a
programmer aptitude test devised by a computer manufacturing firm. The test had
been given four years ago, and some of the most successful current analysis had
scored high on it.

Mariam went to the human resource department and asked them to administer the
test to the ‘questionable’ candidate. The human resource manager informed her
that the company policy had been to do no testing of any kind during the last
two years. Mariam explained that the request had come from a vice – president
and asked that she be given a decision on her request by Friday.



(a) Identify and evaluate the stages of the selection process reflected in the

(b) If you were Mariam, what would you do?

(c) Suggest a selection process which such organizations as that of Mariam’s
could adopt easily.
Assignment C

1. HRM is an approach to the management of:

a) Organization

b) Jobs

c) People

d) Activities

2. Management by objectives (MBO) was conceptualised by

a) Reniss Likert

b) Tom Peters

c) William Collins

d) Peter Drucker
Which historical group of thinkers underlined the importance of integration
and involvement in HRM?

a) The behaviour science movement

b) The corporate culture movement

c) The organizational development movement

d) All the above schools
The functions performed by the Hr Manager are :

a) Training

b) Voluntary Integration

c) Planning

d) All the above
The quality of HRM practised in an organizational is indicated by:

a) the type of employee treatment

b) the type of organizational climate

c) the type of management style

d) All the above
The HRM practice which involves the appraisal of results against objectives is

a) Reward Management

b) Employee Management

c) Task Management

d) Performance Management
The Career Management Programmes are incorporated into:

a) Human resource Development

b) Human Resource Organization

c) Human Resource Systems

d) Human Resource Planning
The human factor across all organizations comprises of:

a) The people

b) The management style

c) The organizational climate

d) All of the above
Who advocated job enrichment as a means of increasing organizational

a) Herzberg

b) McGregor

c) Likert

d) Argyris

10. Human Resource Management (HRM) functions are broadly classified into
managerial functions and operative functions. The basic managerial functions of
HRM are:

(a) Planning, organizing, staffing, directing and controlling

(b) Job analysis, human resource planning, job specification and directing

(c) Induction, human resource planning, job analysis and controlling

(d) Induction , planning, organizing and recruitment

11. A program in which employees continue their present jobs, but duties are
added with the intention of making the job more rewarding is known as

(a) Job enrichment

(b) Job enlargement

(c) Job rotation

(d) Job specification

12. A program in which employees continue their present jobs, but duties are
added with the intention of making the job more rewarding is known as

(a) Job enrichment

(b) Job enlargement

(c) Job rotation

(d) Job specification

13. A specialized category of private agencies, who cater mostly to top
management level recruitment needs is known as

(a) Employee referrals

(b) Head hunters

(c) Unsolicited applications

(d) Employment exchange

14. The process of choosing the most suitable candidate for a job among the
available applicants is called

(a) Selection

(b) Recruitment

(c) Human resource planning

(d) Job analysis


15. The process of selection starts with a review of the applications. Which of
the following steps follows the review of the application?

(a) Analysis of the application blank

(b) Preliminary interview

(c) Reference check

(d) Initial screening interview.

16. Once the interviewer has decided on the format, he can start formulating
specific questions. The question “Tell me about yourself” belongs to which of
the following type of questions?

(a) Open-ended question

(b) Closed-ended question

(c) Critical question

(d) Casual question

17. In which of the following methods of ranking, every employee is compared
with every other employee in the group and the employees are ranked based on the
number of times they emerge the winner in each comparison?

(a) Point allocation method

(b) Paired comparison method

(c) Forced distribution method

(d) Force choice rating method

18. The method of performance appraisal where the rater has to respond ‘Yes’ or
‘No’ to a set of questions which assess the employees performance and behavior
is known as the

(a) Checklist method

(b) Team appraisal method

(c) Balanced scorecard method

(d) Point allocation method

19. Which of the following is the amount of remuneration that is just sufficient
to enable an average worker to fulfill all his obligations?

(a) Bonus

(b) Maximum wage

(c) Dearness allowance

(d) Minimum wage

20. In which of the following job analysis methods, individuals performing the
job are observed and relevant points are noted?

(a) Dairy method

(b) Observation method

(c) Questionnaire method

(d) Individual interview method

21. A conflict resolution technique in which a neutral third party attempts to
assist the conflicting parties in reaching an agreement is:

(a) mediation.

(b) cooperation.

(c) arbitration.

(d) dissolution.

22. An incentive pay plan for factory assembly line workers would be most likely
to use which of the following methods?

(a) Piecework

(b) Stock options

(c) Golden parachutes

(d) Perquisites

23. Organizations wishing to ensure a suitable supply of employees for current
and future senior or key jobs should consider implementing:

(a) succession planning.

(b) work-life initiatives.

(c) higher compensation rates.

(d) a stress interviewing process

24. The process through which employees are adapted to an organization’s culture
is called _____.

(a) personalization

(b) mentoring

(c) Socialization

(d) institutionalization

25. Performance Appraisal is a primary HRM process that links employees and
organizations and provides input for other processes through these means

(a)Identification, Measurement, Management

(b)Assessment, Direction, Development

(c) Recruitment, Selection, Onboarding

(d) Skill, Effort, Responsibility

26. The primary purpose of new employee orientation is to:

(a) help the new employee feel comfortable in the organization.

(b) reduce employee lawsuits.

(c) provide new employees with basic information so that they can perform their
jobs satisfactorily.

(d) reduce turnover and absenteeism.

27. Industrial Relation, in India has traditionally been a

(a) Fire-fighting function

(b) Fire-stocking function

(c) All the above

(d) None of the above

28. The Trade Union Act came into being in

a. 1926

b. 1930

c. 1965

d. 1911

29. The information obtained from job analysis is also used in developing
compensation packages, it is called-

(a) Job description

(b) Job evaluation

(c) Job enrichment

(d) None of the above

30. The two most widely popular approaches to job design are-

(a) Job enlargement

(b) Job enrichment

(c) Both a and b

(d) Neither a and b

31. A step-by-step self-learning method that consists of presenting the
information, allowing a response, and providing feedback on the response is:

(a) computer based (programmed) training.

(b) on-the-job training.

(c) apprenticeship training.

(d) simulated training.

32. The monetary benefits and non-monetary benefits given to employees during
their employment and sometimes in the post-employment period are called

(a) Fringe benefits

(b) Performance appraisal benefits

(c) Management development benefits

(d) Bonus

33. If an organization’s pay rates are similar with prevailing rates in other
organizations, the compensation structure reflects:

(a) internal equity.

(b) external equity.

(c) face validity.

(d) concurrent reliability.

34. Employee relations deal with the employees in the organizational context, as
a social group that contributes to the organization. Which of the following is
not included in employee relations?

(a) Increasing employees productivity

(b) Keeping the employees satisfied and motivated

(c) Developing team building, team management and leadership skills in employees

(d) Reducing the quality of work life and personal life of the employees.

35. Which of the following functions of HRM deals with ‘Collective Bargaining’?

(a) Staffing

(b) Forcasting

(c) Employee-assistance management

(d) Employee-relations management

36. In which of the following appraisal systems, the employees’ performance is
evaluated by his/her supervisor, his/her peers, his/her internal/external
customers and suppliers and his/her subordinates?

(a) Checklist

(b) Behaviorally anchored rating scale

(c) 360 degree feedback

(d) Team appraisal

37. Organizational rewards can be both extrinsic and intrinsic. Which of the
following is an example for extrinsic rewards?

(a) Appreciation

(b) Job satisfaction

(c) Promotion

(d) Motivation

38. What is the term used to describe the process of helping a new employee to
settle quickly into their job so they become efficient and productive workers?

(a) action learning

(b) discovery learning

(c) sitting by Nellie

(d) induction

39. Which of the following is not a stage in the systematic training cycle?

a) evaluation

b) assessing training needs

c) planning the training

d) job instruction on a one to one basis

40. Which of the following HR function is the basic element of recruitment?

(a)Attract the job applicants for the particular post

(b) Select the best one among all applicants

(c) Train the people as per organizational requirements

(d) Fire the non-performing employees

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